Property Manager
Free Rental Analysis

Frequently Asked Questions

  • Q: When is my rent due?

    A: Rent is due on the 1st each month. Rent can be paid by mail, in person or online! Acceptable forms of payment are check, money order, or online payment.

    Accolade Property Management Group
    407 North Pine Street
    Ellensburg, WA 98926

    If the office is closed, please use the mail slot box to the right of the front door. Don't forget to include your rental address in the memo of your check!
  • Q: In case of an emergency in my home, what should I do?

    A: If this is an after hours emergency, please call 509-933-2600. (Examples of emergencies are active water leaks, flooding, heater not working, fire, gas leak, etc.) ***For FIRE, FLOOD, GAS or Natural Disasters, call 911 FIRST!
  • Q: What am I responsible for maintaining in my home?

    A: You are responsible for maintaining heating filters and fresh smoke detector batteries at all times. This may mean changing them quarterly or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In most situations, yard maintenance may be required. Please refer to your individual residential lease.
  • Q: Do I need approval to paint or change something in the home I am renting?

    A: Any and all changes or modifications to the property must be requested in writing to Accolade Property Management Group for approval BEFORE any changes are made.
  • Q: Do I need renter's insurance?

    A: Yes, we require all renters to carry Renter's Insurance with minimum liability coverage of $100,000. This is for your protection.