Q: What is the best way to reach your office?
A: You are always welcome to call 509-933-2600, but we love email too! Please email firstname.lastname@example.org
so that the right team member can get back to you promptly!
Q: Who will I be working with at Accolade?
A: We operate as a team, each playing a specific role in the management of your property. Depending on what your need is, the corresponding team member will get back in touch with you!
Q: What are Accolade's office hours?
A: Typically, our office is open Monday through Friday from 9:00-4:00 or by appointment.
Our office hours fluctuate some based on the time of year; however, just because we aren't in the office doesn't mean that we aren't working. We intentionally close the office periodically to make sure that we have time to be out in the field at the properties we manage, checking in on tenants & building relationships with the vendors that serve us! We also value education and attend trainings as a team to continue to improve our services.
Q: When should I expect to receive my owner distribution each month?
A: Your financial statements and owner distribution will be deposited into your account on or before the 15th of the month. Depending on holiday's, banking hours and tenants prompt payment; this date could vary by a few days.
Q: How do I know that my direct deposit is set up correctly?
A: We will be sending you a $1 ACH test prior to depositing your first full owner disbursement. Once we do this, we will reach out to you to confirm receipt.
Q: How long will it take for my home to get rented?
A: We will do our best to get your home rented as soon as possible. There are several variables that affect the time your home will sit on the market. A few key factors are demand for housing (seasonal), rental rate, presentation and location of the home.
Traditionally summer is the best "leasing" season! People don't like to move pianos in the snow!
Q: How will my home be advertised?
A: We utilize online advertising to the fullest. We syndicate your property's information to many different web based platforms. However, we also still utilize old fashioned yard signs and window fliers in our centrally located downtown office.
Q: Will tenants be required to put utilities in their name?
A: Yes! As long as utilities are individually metered, we require tenants to show proof of utilities in their name prior to issuing keys.
Q: Will my tenants have renter's insurance?
A: We require all tenants to provide proof of renter's insurance prior to moving into your property. If they show up to move in without this insurance, we will automatically enroll them in tenant liability coverage through our software system.
Q: How should I handle the yard at my property?
A: We always recommend including yard care at your property. To compensate for the added expense, we recommend increasing the rental rate a bit. Everyone's idea of a well maintained yard varies and this often becomes a problem at the home. We are happy to obtain an estimate for this service on your behalf.
If you have a sprinkler system or if your property requires backflow testing, we will coordinate this on your behalf.
Q: What am I responsible for paying as a landlord?
A: Here is an abbreviated list of owner responsibilities: taxes, irrigation water, backflow inspections, sprinkler start up and blow outs, tree and shrub maintenance, weed and feed treatments, furnace service, septic pumping, etc.
Q: Do you perform interior inspections of the home?
A: We complete a thorough, time stamped, photo documented move in report prior to moving tenants into the home and another time stamped, photo documented move out report. Unless there is reason to be concerned, we do not regularly perform interior inspections of your property. We do this for both tenant privacy (good tenants don't need to be babysat, nor do they want us in their home frequently) and for liability reasons.
Q: What happens if a tenant damages my property? Who pays for it?
A: If the tenant damages your property, we will assess the damage, coordinate repairs and work swiftly to get your home back to its original condition. We require tenants to pay a Security Deposit, and we will withhold these funds to go towards the repairs. However, if the cost of the repairs exceed the security deposit funds, we may need to ask you for an owner contribution to cover the expense. In this case, we will work with collecting funds from your tenants and/or co-signers.